Refund Policy

This Refund Policy applies to all services offered by Vynox Media, including but not limited to influencer marketing, talent management, social media management, and campaign management. By using our services, you acknowledge and agree to the terms outlined in this policy. Please review it carefully to understand the conditions under which a refund may be granted.

Refund eligibility is determined by the type of service purchased, the stage of service delivery, and the specific reasons for the refund request. Refunds may be issued under exceptional circumstances, as outlined in this policy. However, once the content or service has been fully delivered or completed, refunds will not be issued, unless there are explicit agreements made beforehand. This policy ensures that all refund requests are handled fairly and consistently, while protecting the interests of both Vynox Media and our clients.

To request a refund, clients (brands or creators) must submit a written request to Vynox Media. The request should include:

• A clear explanation of the reason for the refund request.
• A detailed description of the service or campaign that was delivered.
• Any supporting documents, if applicable.

Refund requests will be reviewed on a case-by-case basis and a decision will be made in accordance with the terms of the agreement and this Refund Policy. Please note that processing times for refunds may vary depending on the payment method used.

4.1 Video Revisions and Approval

• If a demo or final video fails to meet the brand's expectations due to an error on the part of the content creator, the brand must inform Vynox Media within a reasonable timeframe for revisions.
• Once the video is released publicly, no further changes or refunds will be issued.

4.2 Content Compliance

Vynox Media is not responsible for content removals or strikes by third-party platforms like YouTube after the video is published. It is the brand's responsibility to ensure that the content complies with platform guidelines and policies before the video is released.

4.3 No Refunds After Release

Refunds for brands will not be issued after the video has been made live unless there are exceptional circumstances or a breach of contract occurs.

5.1 Cancellation Before Agreement or Work

• If a creator cancels before signing the agreement or starting the work, any upfront payment will be fully refunded.
• If the creator cancels after signing but before starting the work, the refund amount will be determined based on the terms of the agreement.

5.2 Content Rejection

• If the brand rejects the content without a valid reason or fails to approve the demo within the agreed-upon timeframe, the creator may request payment or a partial refund based on the specific terms of the contract.
• If the brand rejects content due to errors in following guidelines or script, the creator will not be eligible for a refund.

5.3 Payment Release Conditions

• Payment to creators will only be released after the brand has approved the final video, the checklist has been completed, and the demo has been reviewed and accepted.
• No payments will be made until all campaign requirements and expectations are fulfilled.

5.4 Post-Release Requirements

• After the video is released, the creator is required to keep the video live for at least 15 days on the platform unless otherwise agreed upon in the agreement. If the video is deleted or unlisted within this period without prior agreement, the creator may be banned from future collaborations with Vynox Media.
• Refunds will not be issued if the creator fails to meet the post-release requirements.

Certain services are non-refundable after they have been completed or partially delivered. These include, but are not limited to:

• Campaign management and service fees after the campaign has commenced.
• Social media management services once the work has started or content has been published.
• Talent management fees related to ongoing contracts or engagements.

Once the service has been provided, it cannot be undone, and as such, refunds will not be provided unless there are exceptional circumstances.

Refunds may be issued under special or exceptional circumstances, including but not limited to:

• A breach of contract by Vynox Media or the creator/brand.
• Failure to meet the agreed-upon deliverables or service standards.
• Technical issues preventing the delivery of content as promised.

In such cases, Vynox Media reserves the right to assess the situation and determine the amount to be refunded, based on the circumstances and the service rendered.

Once a refund request is approved, the refund will be processed through the original payment method. Refunds may take 7-10 business days to be processed, depending on the payment gateway used. For any payment issues or delays, please reach out to our support team at [email protected].

Vynox Media reserves the right to update or modify this Refund Policy at any time. We encourage you to review this policy periodically to stay informed about how we handle refund requests and related procedures. The updated policy will be effective immediately upon publication, and continued use of our services will be considered as acceptance of the revised terms.

If you have any questions regarding this Refund Policy or if you need assistance with a refund request, please contact us at: [email protected].